Terms and Conditions



THE GRAPEVINE RYE allows users to setup an online event registration service to then promote, share and sell tickets to their event(s). The payments of event tickets are processed via Barclaycard, Stripe or THE GRAPEVINE RYE Payment Gateway. THE GRAPEVINE RYE is NOT an Event Organiser, is not associated with any Event Organiser, does not represent any Event Organiser, is NOT a Reseller for any Event Organiser or Events listed on Thegrapevinerye.com and is not responsible for the Events listed on THE GRAPEVINE RYE Service. All enquiries regarding any Events listed on THEGRAPEVINERYE.COM should be directed to the Event Organiser.

  1. Acceptance of Terms

1.1. Overview
The following Terms and Conditions (T&C) govern all use by you as a Buyer (a Person/Entity registering and purchasing an Event ticket on  THE GRAPEVINE RYE System) and Non-Organiser (Person/Entity using and sharing information on  THE GRAPEVINE RYE Service) and THE GRAPEVINE RYE. The Services are owned and operated by THE GRAPEVINE RYE. The Services are offered subject to your acceptance without modification of all of the Terms and Conditions contained herein and all other operations rules, policies and procedures that may be published from time to time on Thegrapevinerye.com (the Site) by THE GRAPEVINE RYE. THE GRAPEVINE RYE is not responsible for the Content published by Organisers on THE GRAPEVINE RYE Service (the Service) and you agree to use the Service at your own risk. These Terms and Conditions fall under the Jurisdiction and Laws of England and Wales.

1.2. Modification
THE GRAPEVINE RYE reserves the right, to modify or replace any of the terms or conditions of this T&C at any time. It is your responsibility to check this T&C periodically for changes. Your continued use of the Services following the posting of any changes to this T&C constitutes acceptance of those changes. It is your responsibility to cease accessing, browsing and using the service If any change to this T&C is not acceptable to you.

1.3. You agree to use the Services only for purposes that are permitted by (i) the Terms and Conditions and (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

  1. Your use of the Service

2.1. The Service
THE GRAPEVINE RYE hereby grants you right to access and use the Service for the purpose of browsing Events, share Events Information, registering for Events and paying for Event products and services. You shall not be permitted or permit anyone else to, directly or indirectly: (a) modify, reproduce or create derivatives of any part of the Service or THE GRAPEVINE RYE site content; (b) resell, distribute or act as agent of THE GRAPEVINE RYE unless expressly authorised by THE GRAPEVINE RYE.

2.2. The Events contracting parties
By purchasing a ticket or registering for an Event on THE GRAPEVINE RYE using THE GRAPEVINE RYE Payment Gateway, a sales contract is created between the Buyer and THE GRAPEVINE RYE which is valid up to 4 working days after the conclusion of the Event. After this period the sales contract with THE GRAPEVINE RYE is concluded and any further communication shall be between the Buyer and the Organiser, unless otherwise informed by THE GRAPEVINE RYE. THE GRAPEVINE RYE will be responsible and guarantee a full refund of any purchased tickets as per THE GRAPEVINE RYE Payment Gateway terms and conditions set below. THE GRAPEVINE RYE is ONLY liable for the monies paid by the Buyer to THE GRAPEVINE RYE, the Buyer hereby agrees to indemnify and absolve THE GRAPEVINE RYE with regard to any outside or third party costs the Buyer might incur for the purposes of participation of the purchased/registered Event, included but not limited to travel, accommodation, subsistence or equipment. By purchasing or registering for an Event on THE GRAPEVINE RYE using an FPM (see below section on Facilitated Payment Processing) a sales contract is created solely between the Buyer and the relevant Organiser. THE GRAPEVINE RYE is not an Organiser and acts solely for the facilitation/processing of the ticket sales on behalf of the Organiser. In the Event the Organiser uses an FPM (see below section on Facilitated Payment Processing) for the payment processing, THE GRAPEVINE RYE is not liable for Organiser insolvency or for the failure of an Event.

2.3. The Organisers Terms and Conditions
The Organiser will set their own Terms and Conditions for their Events. These Terms and Conditions will not supersede any of THE GRAPEVINE RYE T&C and your purchase Terms and Conditions, for any purchases using  THE GRAPEVINE RYE Payment Gateway, are as per  THE GRAPEVINE RYE Payment Gateway terms and conditions set below.

  1. Event information and Conclusion of the Contract

3.1. Event information
Event information, quantity of tickets available, ticket price, Organiser Terms and Conditions, payment methods and refund policy (except in the event the Organisers uses  THE GRAPEVINE RYE Payment Gateway), is the sole responsibility of the Event Organiser. THE GRAPEVINE RYE has no influence regarding this information. It is the Organiser’s duty to ensure the validity of this information.

3.2. Conclusion of the Contract
By proceeding to a payment gateway after selecting an Event ticket(s) the Buyer accepts the offer for the Conclusion of the purchase Contract. In order to accept the offer, the Buyer is required to have filled out all the necessary fields and to have accepted the Organiser’s Terms and Conditions and THE GRAPEVINE RYE Terms and Conditions.

3.3. THE GRAPEVINE RYE has the right to cancel the purchase contract if the Buyer has violated the conditions of the pre-sale, which have been stated by the Organizer or THE GRAPEVINE RYE. The declaration of withdrawal can also be provided implied by refunding any payments made by the Buyer.

3.4. Booking Protect. Refund Protection is provided by Booking Protect. Refund Protection is an option that can be added to a booking at the ticket purchaser’s discretion. Refund Protection provides cover for the non-attendance of an event according to the terms and conditions outlined at http://  Refund Protection does not cover the purchaser if an Event is cancelled by the Organiser. Booking Protect is not part of THE GRAPEVINE RYE and by purchasing Refund Protection the Buyer is agreeing to the Terms and Conditions of Booking Protect and are entering into an agreement exclusively with Booking Protect. Booking Protect fees are non-refundable.

  1. Payment methods

4.1. Overview
There are two types of payment processing systems the Organisers may use with  THE GRAPEVINE RYE Service: (1) Facilitated Payment Processing (FPP) which uses Facilitated Payment Modes (FPM) such as Barclaycard and Stripe to collect Event registrations fees and; (2) Credit Card Processing (CCP) using  THE GRAPEVINE RYE Payment Gateway.

4.2. Facilitated Payment Processing (Using Facilitated Payment Modes – FPM)
When using an FPM, Buyers and Organisers effect the applicable monetary payment transaction through the FPM service and are bound by the applicable terms of use governing the FPM service. Organisers will collect all monies directly from the Buyer and subsequently the Organisers pay a fee to THE GRAPEVINE RYE. Under this method of payment it is the Organisers’ sole responsibility to provide any refunds requested by the Buyer including any Booking Fees. THE GRAPEVINE RYE will not be responsible or liable, and Buyers hereby agree to fully indemnify THE GRAPEVINE RYE and its affiliates for, refunds, errors in issuing refunds, or lack of refunds in connection with the use of the FPM option by the Organiser.

4.3. Credit Card Processing

4.3.1. THE GRAPEVINE RYE Payment Gateway
When an Organiser elects to use THE GRAPEVINE RYE Payment Gateway for the collection of Event Registration Fees, payment processing occurs directly through THE GRAPEVINE RYE. Under the CCP option, THE GRAPEVINE RYE will collect all Event Registration Fees on behalf of the Organiser from Buyers and deduct all applicable Services Fees from the Event Registration Fees collected by THE GRAPEVINE RYE, and then pass the remainder along to the Organizer on or after the fifth (5th) business day after the event end date for the event to which the Event Registration Fees correspond. THE GRAPEVINE RYE reserves the right to withhold funds (a) if and when THE GRAPEVINE RYE determines it to be necessary for the processing and settlement of all refunds, disputed charges, chargebacks, Buyers complaints, allegations of fraud, and other discrepancies and (b) as otherwise permitted pursuant to this T&C. THE GRAPEVINE RYE will NOT transfer any money to the Organiser if an Event is cancelled and respective Buyers will be refunded in full.

4.3.2. Buyer Refunds (CCP)
Under the CCP option, it is the Organiser’s responsibility to inform the Buyer of the refund policy and issue the refunds via  THE GRAPEVINE RYE Service. The Organisers refund policy has to be consistent with these T&C. THE GRAPEVINE RYE permits Organisers to issue refunds at any time from the date of transaction with the Buyer up to 72 hours after the Event is held. In the event the Organisers refund policy is inconsistent with these T&C, the Buyer may request for a full refund directly from THE GRAPEVINE RYE, up to four (4) working days after the Event has been held. All communications or disputes regarding refunds are between the Organiser and Buyer, and THE GRAPEVINE RYE will not be responsible or liable for, and Organizer, under their Terms and Conditions, agree to fully indemnify THE GRAPEVINE RYE and its affiliates for, refunds, errors in issuing refunds, or lack of refunds in connection with the use of the CCP option. (ii) Notwithstanding the foregoing, THE GRAPEVINE RYE shall have the right to force a refund of any or all Buyers at any time for any reason or no reason, including without limitation if THE GRAPEVINE RYE receives complaints, via  THE GRAPEVINE RYE Event Feedback Survey, from a predetermined percentage of Buyers with respect to the applicable Event or another Event held by Organiser, or THE GRAPEVINE RYE determines in its sole discretion that Organiser has engaged in any fraudulent activity or made any misrepresentations. Any refunds costs will be passed on to the Organiser and the Buyer will receive FULL refund.

  1. Service Modification/Suspension
    THE GRAPEVINE RYE reserves the right, at any time, to modify, suspend or discontinue, temporarily or permanently thegrapevinerye.com (or any part thereof) for any reason or no reason with or without notice. You agree that THE GRAPEVINE RYE shall not be liable to you or any third party for any modification, suspension or discontinued service. This DOES NOT affect your Buyer Refund rights via THE GRAPEVINE RYE Payment Gateway as per our T&C above.
  2. Links
    thegrapevinerye.com allows for Organisers to insert links to other internet websites or resources. Because THE GRAPEVINE RYE has no control over such websites and resources, the Buyer or any other user of THE GRAPEVINE RYE service, agrees that THE GRAPEVINE RYE is not responsible, endorses or liable for any external content available on such websites or resources. You or any other user of THE GRAPEVINE RYE service agrees that THE GRAPEVINE RYE is not responsible or liable for any consequences arising from the usage or reliance of any such websites or resources.
  3. Liability

7.1. THE GRAPEVINE RYE is NOT associated with or partner to any Organiser (its legal agents or its vicarious agents) or Event(s) displayed on THE GRAPEVINE RYE System.

7.2. THE GRAPEVINE RYE is NOT liable for any injury of life, body or health, based on a violation of duty by Organisers, its legal agents or its vicarious agents.

7.3. The Buyer absolves THE GRAPEVINE RYE of any responsibility for anything relating to the Event placed by the Organiser on THE GRAPEVINE RYE System.

7.4. Any claims from the Buyer, relating to anything stemming from the purchase of an Event, should be made to the Organiser except for anything that falls under THE GRAPEVINE RYE T&C relating to Credit Card Processing.

  1. Protection of Privacy

8.1. By accepting THE GRAPEVINE RYE T&C the Buyer is declaring that: (a) they allow their personal Event participation information (NOT their Payment Information), to be used by the Organiser and THE GRAPEVINE RYE for the purposes of Event participation logistics. (b) They allow THE GRAPEVINE RYE and Event Organisers to market future events and promotions unless otherwise stated by the Buyer through THE GRAPEVINE RYE Your Account settings.

8.2. THE GRAPEVINE RYE does not store Credit Card details on any of its servers and any transactions through THE GRAPEVINE RYE Payment Gateway are through Secure Sockets Layer (SSL) certified websites.

8.3. THE GRAPEVINE RYE may offer or require you to register for an account. It is your responsibility to ensure that all registration information you provide will always be valid, correct, and up to date. You are responsible for maintaining the security of your account and password. Accounts registered by bots or other automated methods are not permitted

8.4. You agree to THE GRAPEVINE RYE’s privacy policy, as available at www.THE GRAPEVINE.com.

  1. Copyright, Trademarks and Imagery

9.1. Photos an Images
THE GRAPEVINE RYE may offer to upload your personal profile or Event photo. It is your responsibility not to upload an abusive photo, not to infringe on any copyrights or trademarks, and not to use a design which other THE GRAPEVINE RYE users may deem offensive. THE GRAPEVINE RYE is not liable for any imagery that is uploaded by Organisers or Registered Users that infringes any copyrights or trademarks relating to the respective imagery.

9.2. Copyright and Trademark Infringement
Any complaints, with merit, received by THE GRAPEVINE RYE relating to Copyright and Trademark infringement by an Organiser or publisher on  thegrapevinerye.com site will result with the “switching off” of their Event site on THE GRAPEVINE RYE and their details forwarded on to the requestor. Any costs associated with this process will be passed onto the Organiser or publisher on thegrapevinerye.com site.

  1. Disclaimer of Warranties
    THE GRAPEVINE RYE services is provided on an “as is” and “as available” basis. THE GRAPEVINE RYE makes no warranty that: (a) The Service will meet your requirements (b) The Service will be uninterrupted, timely, secure or error free (c) The results from the use of the service will be reliable or accurate (d) The Service or Events (or any part thereof) will meet your expectations (e) Any error will be corrected.

Additional Terms for THE GRAPEVINE ‘Grape Free’ Accounts

  1. Ticket Sales

1.1 Tickets for events are sold through an FPM whereby tickets are sold for Events advertised by Organizers and transactions are processed through the Organizer’s merchant account, not THE GRAPEVINE. THE GRAPEVINE will charge no fee for this service. Transactions of this nature are covered by this clause 1.

1.2 The Organizer is directly responsible for setting their own terms and conditions, including cancellation and refund policy.

1.3 It is the responsibility of the Buyer wishing to purchase a ticket for an Event to check the terms referred to in 1.2 above with the Organizer before the purchase of any tickets.

1.4 THE GRAPEVINE is in no way responsible for tickets sold through the direct pay method and has no authority to issue refunds. Buyers must contact the relevant Organizer regarding any refund and the Organizer hereby expressly undertakes to pay such refunds as are due to Buyers in accordance with its terms and conditions.

1.5 If the Buyer purchases tickets for an Event under this clause and that Event is cancelled, such Organizer will solely be responsible to issue refunds directly to Buyers who have purchased a ticket via thegrapevinerye.com website for the cancelled event.

1.6 The Buyer acknowledges and accepts that THE GRAPEVINE does not have any control over any Event, and accordingly takes no responsibility for damages, injury or loss of any kind incurred by the Buyer from attending an Event via tickets purchased or a Buyer being refused access to an Event for not complying with the Event regulations or the cancellation of an Event. In such circumstances the Organizer will be directly liable to the Buyer; however it is the responsibility of the Buyer to familiarize themself with the Organizer’s terms prior to attending the Event.

  1. Use of Buyer’s Personal Information

2.1 THE GRAPEVINE will comply with the applicable data protection laws, including in particular, the adoption of laws consistent with the EU Directive 95/46/EC (“EU Data Directive”) binding in United Kingdom, as amended from time to time.

2.2 For any personal data of Buyers (the “Data”) processed on the Organizer’s behalf as part of the ‘Grape Free’ service; the Organizer agrees that THE GRAPEVINE is the data controller and data processor in relation to that data. We shall process the Data for the purpose of providing you with the service and upon lawful instructions reasonably given by you to us from time to time, in addition to any other purpose determined by THE GRAPEVINE. We will employ appropriate technical and organisational measures to protect such personal data which are equivalent to the measures that we take to protect your personal information (as set out in the Privacy Policy). As data processor, we may appoint sub-processors for parts of its processing of personal data, provided however, that the sub-processor assumes the same obligations as are imposed on us as data processor.

2.3 In providing the service, we may transfer personal data (including the Data) to third party service providers, which may store and process this personal data on servers located outside of the EEA (including for data back-up purposes). If we transfer Data outside of the EEA in this way, we will take all reasonable steps to ensure that the Data continues to be protected.

2.4 Where you export your Data during your use of the service you are responsible for ensuring that your use of that Data is compliant with data protection laws and the terms in place between you and your customer.

2.5 Subject to all applicable data protection legislation and these terms and Privacy Policy, all Buyer personal data generated in connection to an Event shall be owned by THE GRAPEVINE and, subject to any relevant consents being granted by the Buyer, THE GRAPEVINE shall be entitled to use such Data in whatever manner it sees fit.

  1. Other Terms

3.1 THE GRAPEVINE may amend the ‘Grape Free’ Additional Terms at any time by giving 30 days’ written notice. For the avoidance of doubt, Events that are already selling tickets will not be subject to any amendments to the Terms and Conditions.


We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  1. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms and Conditions, or as otherwise required by law.
  2. We transfer information about you if THE GRAPEVINE RYE is acquired by or merged with another company. In this event, THE GRAPEVINE RYE will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

  1. When you register for THE GRAPEVINE RYE we ask for information such as your name and email address.
  2. THE GRAPEVINE RYE uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Data Protection

THE GRAPEVINE RYE is registered with the Information Commissioner’s Office (ICO) registration number ZA036381.


  1. Cookies are small files containing a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s servers and stored on your computer’s hard drive.
  2. Your web browser must accept cookies in order to use THE GRAPEVINE RYE service.
  3. We use cookies to record current session information. You are required to log-in to your THE GRAPEVINE RYE account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Data Storage

THE GRAPEVINE RYE uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the service. Although THE GRAPEVINE RYE owns the code, databases, and all rights to the service, you retain all rights to your data.


  1. THE GRAPEVINE RYE may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms and Conditions.
  2. THE GRAPEVINE RYE may disclose aggregate data including (but not limited to) number of tickets sold, number of active accounts, average ticket price, and disclose such information in a non-personally identifiable manner. In these situations, we do not disclose any information that could be used to identify you personally.


THE GRAPEVINE RYE may periodically update this policy. We will notify users about significant changes in the way we treat personal information by placing a notice on THE GRAPEVINE RYE site.


Any questions about the Terms and Conditions should be addressed to support@thegrapevinerye.com